Instructions for setting up Two-factor Authentication Print

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  1. Open a web browser (Chrome, Firefox, Safari etc.) and go to outlook.com
  2. Click the sign in box on the top right hand of the page
  3. Enter the email address your 2FA is being set up on
  4. Enter your password
  5. You will get a screen stating that your organisation requires more information, click next
  6. On the next screen ensure the drop box is on “authentication phone”
  7. Select the region as UK and enter your mobile number in the box next to it
  8. Select the method as “send me a code by text message” and click next
  9. You will receive a text with a 6-digit code that you need to enter on the next screen
  10. Enter the code and click verify
  11. On the next screen copy the “app password” to somewhere secure in case it is needed later and click finished
  12. If asked whether you want to stay signed in, you can click no as this just refers to staying signed in on the web browser
  13. The first time you go to use emails on your laptop, PC or phone it will require you to sign in again, you will need to enter your email password and they will send you another text with a 6 digit code that you will need to enter. Once you have done this once on that app you won’t need to do it again
  14. If you find that you are entering your password and you know its right but its not being accepted you might need to enter the app password we made a note of earlier (particularly if you are using the mail app on an android phone)
  15. If you have any issues, please don’t hesitate to contact us

The below video shows the steps above in a visual format, if it is too small to see the text in the video please make the video full screen using the full screen button in the bottom right hand of the video.

 


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